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Privacy Policy

“The Association”, “we”, “our”, “us” or “PRKCAI” refers to Pine Rivers Koala Care Association Inc.

Last updated: November 2025

 

1. Introduction

Pine Rivers Koala Care Association Inc. respects your right to privacy and is committed to safeguarding the privacy of our members, donors, website visitors, sponsors and supporters.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles (APPs)
  • Associations Incorporation Act 1981 (Qld)
  • Any other relevant Queensland legislation

By interacting with our website, becoming a member, volunteering, donating, sponsoring, or purchasing merchandise, you agree to the terms of this Privacy Policy.

 

2. What Personal Information We Collect

"Personal information" is information we hold which is identifiable as being about you. We will, from time to time, receive and store the following types of personal information:

2.1 Membership Information

  • Full name
  • Residential and postal address
  • Email address
  • Phone number
  • Emergency contact details
  • Date of birth
  • Any information required under the Model Rules or Associations Incorporation Act
  • Relevant licences or permits (e.g. wildlife rescue permits)
  • Medical information you voluntarily provide for safety reasons
  • Training records
  • Incident reports
  • Working-with-Children (Blue Card)

2.3 Donor & Purchaser Information

  • Contact details
  • Transaction history
  • Donation amount
  • Merchandise purchase details

2.4 Payment Information

We may collect information related to donations and merchandise purchases, including:

  • Name on card
  • Payment amount
  • Transaction IDs

Important:
We do not store full credit card numbers, CVV codes, or full bank details on our servers.
Payment details are processed securely via third-party payment providers (such as Stripe, PayPal, or Square), which comply with PCI-DSS (Payment Card Industry Data Security Standards).

2.5 Website & Digital Information

When you visit our website, we may collect:

  • IP address
  • Browser type and device type
  • Pages visited and interactions
  • Cookies or analytics data

This information is used to improve website functionality and user experience.

 

3. How We Collect Personal Information

We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, and when you access our website. We may also receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

We may collect information about you when you:

  • Apply for membership
  • Renew membership
  • Make a donation
  • Purchase merchandise
  • Use our website or online forms
  • Communicate with us by email, phone, or in person

We may also collect information from:

  • Payment processors
  • Event registration forms
  • Volunteer training sessions
  • Incident or safety reports

 

4. How We Use Personal Information

We use personal information for purposes including, but not limited to:

4.1 Administration & Operations

  • Managing membership records
  • Processing payments and issuing receipts
  • Coordinating volunteers and rosters
  • Sending important organisational updates
  • Maintaining compliance with the Model Rules and Queensland laws

4.2 Wildlife Rescue & Safety

  • Contacting volunteers for rescue or transport
  • Ensuring safety and training compliance
  • Managing emergency contact information

4.3 Communication

  • Sending newsletters
  • Providing updates about events, meetings, and fundraisers
  • Providing donation confirmations and merchandise order updates

We may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail. You may opt out of marketing or promotional communications at any time.

4.4 Legal & Regulatory Compliance

We may collect or share information as required by law, including:

  • Queensland wildlife authorities
  • Government agencies
  • Financial reporting obligations
  • Working with children (Blue Card) laws

 

5. Disclosure of Personal Information

We do not sell or rent personal information.

We may disclose personal information to:

  • Committee members and authorised volunteers
  • Payment processing providers
  • IT and website service providers
  • Regulatory authorities where required by law
  • Insurers (in the event of an incident or claim)
  • Professional advisers or agents
  • Suppliers or subcontractors insofar as reasonably necessary

All third parties we work with are required to comply with privacy and confidentiality obligations.

We may, from time to time, need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of, the proprietor of this domain, its customers or third parties.

Information that we collect may, from time to time, be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to the USA.

If there is a change of control in our association, we reserve the right to transfer to the extent permissible by law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential new executive under an agreement to maintain confidentiality. We would only seek to disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this policy regarding handling your personal information.

 

6. Storage and Security of Personal Information

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

We take reasonable steps to securely store personal information by:

  • Using encrypted payment gateways
  • Restricting access to authorised members
  • Using password-protected systems and secure databases
  • Storing physical records in locked or secure environments

While we take strong precautions, no online platform or transmission is completely secure. Users submit information at their own risk.

 

7. Access and Correction

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email the secretary. We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

We reserve the right to refuse to provide you with information that we hold about you under certain circumstances set out in the Privacy Act.

 

8. Data Retention

We retain personal information only for as long as required for:

  • Membership administration
  • Volunteer coordination
  • Financial and legal record-keeping
  • Reporting obligations

After this period, information is securely destroyed or anonymised.

 

9. Cookies and Website Tracking

When you come to our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may, from time to time, use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to disable cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

Our website may, from time to time, use cookies to analyse website traffic and help us provide a better website visitor experience. 

 

10. Links to External Websites

Our website may contain links to third-party sites.

These links are meant for your convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites.
Please be aware that we are not responsible for the privacy practices of external websites.

We encourage users to read the privacy statements of any linked sites.

 

11. Children’s Privacy

We do not knowingly collect personal information from children under 16 without parental or guardian consent.
Where volunteer roles involve minors, additional screening or consent is required under Queensland legislation.

 

12. Changes to This Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

 

13. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to the secretary. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.